Frequently Asked Questions (FAQ) – gathercookware.com
Product & Materials
Q: What materials are your flatware sets made from?
A: Our primary collections are crafted from high-quality, 18/10 stainless steel. This material offers superior durability, excellent resistance to corrosion and rust, and a brilliant, long-lasting luster that won’t fade, tarnish, or peel. We also offer specialty lines with unique finishes or handle materials, all clearly described on their respective product pages.
Q: Are your products dishwasher safe?
A: Yes, our stainless steel flatware is fully dishwasher safe for easy cleaning. For the longest life and to maintain the pristine finish, we recommend placing pieces securely in the cutlery basket to prevent knocking. Hand washing with mild detergent is always an excellent option to preserve the perfect appearance for years to come.
Q: Is the flatware suitable for everyday use?
A: Absolutely. We design our collections to balance elegant aesthetics with everyday durability. Our 18/10 stainless steel construction is built to withstand daily use, making it perfect for both formal dinners and casual family meals.
Ordering & Shipping
Q: How can I check the status of my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment’s progress. You can also log into your account on gathercookware.com at any time to view the current status of all your orders.
Q: Do you ship internationally?
A: At this time, we primarily serve customers within the country. For the most accurate and up-to-date information regarding our shipping destinations and policies, please visit the Shipping Information section on our website.
Q: What if I receive a damaged or incorrect item?
A: Your satisfaction is our priority. If your order arrives with any issues, please contact our customer service team promptly. We will gladly assist you with a replacement or resolution following our hassle-free policy. Details on the process can be found on our website.
Care & Warranty
Q: How do I care for and clean my flatware?
A: While dishwasher safe, for optimal care we suggest rinsing pieces soon after use, especially when exposed to acidic foods like citrus or vinegar. Avoid using abrasive cleaners or scouring pads. A simple polish with a soft cloth can keep your set looking brilliantly new. Detailed care instructions are included with your purchase.
Q: Does the flatware come with a warranty?
A: Yes, we stand behind the quality of our products. Our flatware collections are backed by a comprehensive warranty against manufacturing defects. For full terms and conditions of the warranty, please refer to the dedicated Warranty page on gathercookware.com.
Q: Can I purchase individual pieces or replacement pieces?
A: Yes, we offer an open-stock program for most of our collections. This allows you to purchase individual place settings, serving pieces, or replacements directly through our website. Browse the “Open Stock” or “Replacements” section to find the pieces you need.
Website & Account
Q: How do I create an account on your website?
A: Click on the “Account” or “Sign In” icon at the top of any page on gathercookware.com. From there, you can choose to create a new account by providing an email address and creating a password. Having an account allows you to track orders, save your wishlist, and checkout faster.
Q: How can I reset my account password?
A: On the login page, click the “Forgot Password?” link. Enter the email address associated with your account, and you will receive instructions to securely reset your password. If you continue to have issues, our customer service team can assist.
Q: Where can I find inspiration or how-to guides for table setting?
A: Visit our Journal or Inspiration section on gathercookware.com. We regularly post articles with tips on everything from casual place settings to formal holiday tablescapes, helping you make the most of your beautiful flatware.